Respect goes both ways

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Respect goes both ways—whether on the phone, in writing or at the counter.

Whether in writing, over the phone, or at the counter, our teams interact with a large number of users on a daily basis. The quality of these exchanges depends on one fundamental value: mutual respect.

Through this communication campaign, we aim to foster courteous, constructive and considerate interactions. A respectful tone, attentive listening and clear communication help to build trust and make it easier to find solutions.

We believe that everyone deserves to be treated with consideration; as such, we would like to emphasise that respect is a shared responsibility. Together, let us make every interaction an opportunity for positive, effective, and respectful dialogue.

Respect goes both ways - including in writing
Respect goes both ways - even on the phone
Respect goes both ways - also at the counter
Image d'une carte du monde avec une maison

For Belgians abroad

On this page you will find all relevant information if you are Belgian and live abroad.